Cancellation Policy

In case we receive a cancellation request and the order has not been processed/approved by us, we shall cancel the order and refund the amount. We will not be able to cancel orders that have already been processed and shipped out by us. The order status will be made visible in my orders section once the order has been placed by a customer.

Shipping Policy

1. At “URBAN KICKERS”, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 1299. For orders below that, we charge a flat Rs. 100 shipping fee.

2. Because each craftsman and artisan’s process is unique, shipping times may vary. Look for shipping info in my orders section for individual shipping times.

3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

4. As soon as your package ships, we will email you your package tracking information.

Exchange Policy

At “URBAN KICKERS”, we are committed to customer delight and making online shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch.

In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product along with the Order number and registered phone number. You must email us about any damaged items in your shipment within 48 hours of receiving your order .All the emails must be sent to mentioning the order number and the problem with the product.

In the event of an exchange the buyer is responsible for return shipping fees. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over Rs 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To be eligible to do so, the products should not be used, washed or dirty. The product must also be in its original undamaged “URBAN KICKERS” box with all tags attached. The request should be initiated within 2 days of the delivery of the product.

The “URBAN KICKERS” Care team must receive and approve your request.